Refund policy

Last Updated: 29-03-2026

Return, Refund & Cancellation Policy

At Keshav Craft Inc, every piece of furniture is carefully crafted, inspected, and prepared to become a part of your home. We take great care in ensuring that your order reaches you safely and as expected.

Please read our Return, Refund & Cancellation Policy carefully before placing your order.

Order Cancellation

Standard Products

  • Cancellation requests for standard products must be submitted within 24 hours of placing the order.

  • Once the order has entered processing, production, or dispatch, cancellation may not be possible.

  • Approved cancellations will be processed after verification.

Custom Furniture Orders

Custom furniture is created specifically according to your requirements, including design, dimensions, materials, and finishes.

  • Once production has started, custom furniture orders cannot be cancelled, modified, returned, or refunded.

  • Customers are requested to carefully review all measurements, designs, materials, and finishes before confirming the order.

Return Eligibility

We accept returns only in the following situations:

  • The product received is damaged during transportation.

  • The product received has a genuine manufacturing defect.

  • The product delivered is different from the confirmed order.

To be eligible for a return:

  • The issue must be reported within 24 hours of delivery.

  • The product must not have been used, modified, or damaged after delivery.

  • Customers must provide clear photographs or videos of the issue along with the order details.

Products returned without prior approval from Keshav Craft Inc will not be accepted.

Non-Returnable Products

Returns and refunds are not applicable for:

  • Custom-made or made-to-order furniture.

  • Products damaged due to misuse, negligence, improper handling, or incorrect maintenance.

  • Products altered or repaired by third parties.

  • Normal variations in natural materials such as wood grain, colour, texture, knots, or minor natural changes.

  • Products damaged after delivery due to relocation or improper installation.

Inspection Process

Once a return request is received:

  1. Our team will review the provided details and supporting images/videos.

  2. If required, we may arrange a product inspection.

  3. After approval, we will proceed with the appropriate resolution.

The final decision regarding eligibility will be made after inspection by the Keshav Craft Inc team.

Refund Policy

If a refund is approved:

  • Refunds will be processed through the original payment method.

  • The refund will be initiated after approval and completion of the required verification process.

  • Processing time may vary depending on the payment gateway or bank.

Shipping charges, handling charges, or other applicable costs (if any) may be deducted where applicable.

Damaged Product During Delivery

We request customers to inspect the product at the time of delivery.

If you receive a damaged product:

  • Please inform us within 24 hours of delivery.

  • Share images/videos clearly showing the damage.

  • Do not use the product until the issue is reviewed by our team.

Important Note About Handmade Furniture

Furniture crafted from natural materials may have unique variations in grain, texture, and colour. These characteristics are a natural part of handcrafted furniture and are not considered defects.

Each Keshav Craft Inc piece is made with care, and these variations make every product unique.

Contact Us

For any queries or support:

Email: keshavcraftinc@gmail.com

Phone: +91 9667606838

By placing an order with Keshav Craft Inc, you agree to this policy.