(FAQs)
Welcome to the Keshav Craft Inc Help Centre. We've answered the most common questions to help make your shopping experience simple and hassle-free.
Orders
How do I place an order?
Simply browse our collection, select your preferred product, choose the available options, and complete checkout securely through our website.
Can I customise my furniture?
Yes. We specialise in custom furniture designed to match your space, style, and requirements. You can customise dimensions, wood type, finish, upholstery, and more depending on the product.
Can I make changes to my order after placing it?
For standard products, changes may be possible before your order enters processing.
Custom furniture orders cannot be modified once production has started.
Can I cancel my order?
Standard products may be cancelled within 24 hours of placing the order, subject to order status.
Custom furniture orders cannot be cancelled once production has begun.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer Free Ground Delivery across India.
How long does delivery take?
Estimated delivery timelines are:
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Standard Furniture: 7–10 business days
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Custom Furniture: 15–25 business days
Delivery timelines may vary depending on your location and product availability.
Do you deliver across India?
Yes. We currently deliver across India.
Can I track my order?
Yes. Once your order is shipped, you'll receive tracking details via email or SMS.
Products
What materials do you use?
Our furniture is crafted using carefully selected materials, including premium solid wood and high-quality hardware, depending on the product.
Will my furniture look exactly like the pictures?
We strive to represent every product as accurately as possible.
Because wood is a natural material, slight variations in grain, colour, texture, and finish are normal and make every piece unique.
Do you provide assembly?
Assembly requirements vary by product. If assembly is required, instructions or installation support will be provided where applicable.
Warranty
Do your products come with a warranty?
Yes.
All eligible products include a 1-Year Limited Warranty against manufacturing defects.
Custom-made furniture is not covered under the warranty.
What does the warranty cover?
The warranty covers manufacturing defects occurring under normal residential use.
It is limited to repair of the original product and does not include replacement, refund, or exchange.
How do I make a warranty claim?
Contact our support team with:
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Your order number
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Proof of purchase
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Photos or videos of the issue
Our team will inspect the claim and arrange a repair if approved.
Returns & Refunds
Can I return my furniture?
Returns are accepted only if:
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The product arrives damaged during delivery.
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There is a verified manufacturing defect.
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You receive the wrong product.
Requests must be made within 24 hours of delivery.
Are custom furniture orders returnable?
No.
Since every custom piece is made specifically for you, custom furniture cannot be returned, refunded, or exchanged once production has started.
How long do refunds take?
Approved refunds are processed to the original payment method after verification. Processing time depends on your payment provider.
Payments
Which payment methods do you accept?
We accept secure online payments through the payment options available during checkout.
Is Cash on Delivery (COD) available?
No.
Currently, Cash on Delivery (COD) is not available.
Is EMI available?
EMI availability depends on the payment methods supported during checkout.
Care & Maintenance
How should I clean my furniture?
Use a soft, dry microfiber cloth for regular cleaning.
Avoid harsh chemicals, abrasive cleaners, and excessive moisture.
Can solid wood furniture change over time?
Yes.
Solid wood naturally expands and contracts slightly with seasonal humidity changes. Minor variations are completely normal and are not considered manufacturing defects.
Support
How can I contact Keshav Craft Inc?
You can reach our customer support through the contact information available on our website.
We're happy to assist with product enquiries, orders, warranty claims, and after-sales support.
I couldn't find my question.
If your question isn't listed here, please contact our customer support team. We'll be happy to help.
Keshav Craft Inc
Crafted For Every Home.