Keshav Craft Inc – 1-Year Warranty Policy
At Keshav Craft Inc., we are committed to delivering high-quality furniture designed for durability and everyday comfort. All our products are made for residential use only and come with a 3-year limited warranty from the date of delivery.
This warranty is provided to cover genuine manufacturing and structural defects when the product is used properly in a home environment.
1. What This Warranty Covers
This warranty applies to:
- Manufacturing defects in materials used
- Structural issues in the frame, joints, or base
- Faults that occur despite proper and careful use in a residential setting
If any such issue arises within the warranty period, our team will inspect the product and provide repair service to fix the problem.
2. Warranty Service Terms
- This warranty is strictly limited to repair service only
- No replacement or exchange will be provided under any circumstances
- Repairs will be carried out by our team or authorized service partners
- Only the defective part of the product will be repaired
3. What is NOT Covered (Exclusions)
The warranty cannot be claimed in the following situations:
Normal Wear and Tear
- Scratches, dents, or marks from regular use
- Fading of polish, color, or finish over time
- Minor cracks or surface changes due to aging
Improper Use or Handling
- Standing, jumping, or putting excessive weight on the product
- Rough handling, dragging, or dropping the furniture
- Using the product for purposes other than intended
Environmental Damage
- Exposure to water, spills, or high moisture
- Direct sunlight causing fading or cracks
- Extreme heat, cold, or humidity
Installation & Movement
- Incorrect installation or self-assembly issues
- Damage during shifting, relocation, or transport
Unauthorized Changes
- Any repair or modification done by unauthorized persons
Material & Natural Characteristics
- Natural variations in wood such as grain, texture, or color
- Slight expansion or bending due to climate changes
External Factors
- Damage caused by termites, insects, or pests
- Stains, burns, or chemical damage
- Upholstery wear, fabric fading, or cushion softening
Usage Restriction
- All products are strictly for residential use only
- Any use in offices, shops, rentals, hostels, or other commercial spaces will void the warranty
4. Warranty Claim Process
To request service:
- Keep your invoice or order details ready
- Take clear photos or videos of the issue
- Contact our support team
Our team will review the issue and arrange repair if it is valid under warranty.
5. Service & Repair Details
- Repairs may be done at your location or at our workshop
- Service time depends on the issue and your location
- Proper access must be provided for inspection and repair
6. Important Terms
- Warranty is valid only for the original purchaser
- The warranty period does not extend after repair
- Customers must ensure proper use and care of the product
- Final decision on all claims rests with Keshav Craft Inc.
7. Care Guidelines (Recommended)
- Keep furniture away from water and direct sunlight
- Clean with a soft, dry cloth
- Avoid dragging or overloading
- Use the product only for its intended purpose