Website: keshavcraftinc.com
Effective Date: 30-03-2026
Entity Name: Keshav Craft Inc
BusinessType: Proprietorship
GSTIN: 08AREPJ2619P1ZF

1. Terms of Use (Legally Strengthened)

1.1 Binding Agreement

By accessing, browsing, or purchasing from this website, you agree to be legally bound by these Terms in accordance with the Information Technology Act, 2000 and applicable Indian laws.

1.2 Eligibility

Users must be legally competent to contract under the Indian Contract Act, 1872.

1.3 Nature of Products

All products are handcrafted furniture pieces. Minor variations in finish, polish, grain, texture, and color are inherent and shall not be treated as defects.

1.4 Accuracy Disclaimer

We do not guarantee that product descriptions, pricing, or availability are error-free. We reserve the right to correct errors without prior notice.

1.5 Intellectual Property Rights

All website content (designs, images, branding, product styles) is protected under applicable intellectual property laws. Unauthorized reproduction is strictly prohibited.

1.6 Limitation of Liability

To the fullest extent permitted by law:

• Keshav Craft Inc shall not be liable for indirect or consequential damages

• Maximum liability shall not exceed the order value paid by the customer

2. Pricing, GST & Invoicing Policy

2.1 Pricing Structure

• All prices are listed in INR (₹)

• Prices are inclusive/exclusive of GST (clearly specify on product page)

2.2 GST Compliance

• GST shall be charged as per applicable rates (e.g., 5%, 12%, 18% depending on product classification)

• A valid GST invoice will be issued for every order

2.3 GST Invoice Details

Invoices shall include:

• Seller Name & GSTIN

• Invoice Number & Date

• HSN Code of product

• Taxable value

• CGST/SGST or IGST breakup

• Customer details

2.4 Input Tax Credit

Customers registered under GST may claim Input Tax Credit subject to eligibility under GST laws.

3. Payment Policy (Razorpay Compliant)

3.1 Accepted Payment Methods

• UPI, Debit/Credit Cards, Net Banking

• Processed via Razorpay secure gateways

3.2 No Cash on Delivery

We operate on a prepaid-only model.

3.3 Payment Security

• Transactions are encrypted using SSL technology

• We do not store card or payment details on our servers

3.4 Payment Authorization

Failure of payment authorization may result in order cancellation.

3.5 Fraud Prevention Clause

We reserve the right to:

• Verify identity before processing orders

• Cancel suspicious transactions

4. Shipping & Delivery Policy (Enhanced)

4.1 Coverage

Delivery is available across India.

4.2 Delivery Timeline

• Standard products: 5–15 business days

• Custom/handcrafted items: 10–30 business days

4.3 Risk Transfer

Ownership and risk transfer to the customer upon delivery confirmation.

4.4 Logistics Disclaimer

We partner with third-party logistics providers. Delays due to external factors are beyond our control.

4.5 Mandatory Inspection Clause

Customers must record an unboxing video at the time of delivery. Claims without video proof may not be accepted.

5. Return, Replacement & Refund Policy (Strict & Clear)

5.1 Eligible Claims

Only accepted for:

• Manufacturing defects

• Incorrect product delivered

5.2 Non-Eligible Claims

We do NOT cover:

• Damage during transit (if excluded)

• Customer mishandling or accidental damage

• Normal wear and tear

• Minor variations in finish

• Customized or made-to-order products

5.3 Claim Window

All claims must be raised within 48 hours of delivery.

5.4 Refund Terms

• Refunds processed within 7–10 business days post approval

• Credited to original payment method

5.5 Replacement Priority

Replacement shall be preferred over refund wherever feasible.

6. Cancellation Policy

• Orders cancellable within 12 hours only

• No cancellation after production or dispatch

7. Privacy Policy (IT Rules Compliant)

7.1 Legal Framework

Complies with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011.

7.2 Data Collected

• Personal details (name, phone, email, address)

• Transactional data

7.3 Usage

• Order fulfillment

• Customer support

• Marketing (only with consent)

7.4 Data Sharing

Shared only with:

• Payment gateways (Razorpay)

• Logistics partners

7.5 Data Security

Reasonable security practices are implemented to safeguard user data.

8. Warranty Policy

8.1 Coverage

Limited warranty applicable only on manufacturing defects.

8.2 Exclusions

• Transport damage (if excluded)

• Improper usage

• Environmental damage (humidity, heat, water)

9. User Conduct

Users agree not to:

• Engage in fraudulent activity

• Violate any applicable laws

• Misuse website infrastructure

10. Governing Law & Jurisdiction

• Governed by laws of India

• Jurisdiction: Courts of Jodhpur , Rajathan Only

11. Consumer Protection Compliance

In accordance with Consumer Protection (E-Commerce) Rules, 2020:

• Transparent pricing

• Clear refund & return policy

• Seller details disclosed

• Grievance officer details available

12. Grievance Redressal (MANDATORY)

Grievance Officer Name: Mukesh Jangid
Email: keshavcraftinc@gmail.com
Response Time: Within 48 hours

13. Contact Details

Keshav Craft Inc
Email: keshavcraftinc@gmail.com
Phone: +91 9667606
Office Address : Plot No. 15, Opposite Pal Balaji Temple, Pal Road, Jodhpur, Rajasthan 342008